Frequently asked questions
Q: Do you ship outside of the United States?
A: No, we do not offer international shipping. We are only able to process and ship orders within the United States.
Q: what if it is hot or cold where I live. Will the Products survive shipping?
A: Yes — our products are resilient and handle both heat and cold during transit without issue. Only in very rare instances will temperature-related problems occur. In that instance we will contact you to hopefully find a better weather window.
That said, once your order arrives, we strongly recommend refrigerating your ISO’s at a temperature between 35–45°F. This will help preserve their viability for 6 to 12 months.
⚠️ Important: Do not allow your Products to freeze. While they can often survive one freeze-thaw cycle, repeated freezing and thawing can damage or kill them.